Guitar Pro 7.6 crashes at launch after a Windows Update
First make sure to follow this article.
If your issue is not fixed it is possible that your Windows Update "damaged" your Audio/ASIO drivers and that they are now conflicting with Guitar Pro 7.6
When Guitar Pro 7.6 is launched it lists the different ASIO drivers installed on your computer.
Some of these drivers crashes when GP7.6 wants to use them and so as the application
In such situation we invite you to reinstall your Audio/ ASIO drivers, more than likely it should be enough to fix your issue.
Open Start , enter Device Manager, right-click (or press and hold) the audio driver, and select Uninstall. Restart your device and Windows will attempt to reinstall the driver. Make sure to reinstall your ASIO drivers if any.
Guitar Pro 7.6 crashes at launch after a Guitar Pro 7.6 or a Windows Update
Please reset the Guitar Pro 7.6 preferences as follow:
- Quit Guitar Pro 7.6
- Press Windows+X to open the Power Users menu.
- Click Command Prompt or Command Prompt (Admin).
- Copy and paste the following command (make sure to include all the characters) :
"C:\Program Files (x86)\Arobas Music\Guitar Pro 7\GuitarPro7.exe" --reset - Hit enter to execute.
Is there any improvement?
If not, please run Guitar Pro 7.6 from the terminal :
- Quit Guitar Pro 7.6
- Press Windows+X to open the Power Users menu.
- Click Command Prompt or Command Prompt (Admin).
- Copy and paste the following command (make sure to include all the characters) :
"C:\Program Files (x86)\Arobas Music\Guitar Pro 7\GuitarPro7.exe" --console - Hit enter to execute.
The terminal will show a few lines.
Please copy and paste all the lines shown in the terminal, contact our support and send us these information along with:
- the exact version of your Operating System
- the current version of Guitar Pro 7.6
- the references of all the external devices connected to your computer
- the steps to reproduce (if any)
- if your issue involves a specific file, please send us this file in attachement.