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GP7 WIN - GP7 crashes at launch after a GP7 update

You just installed a Guitar Pro 7 update and noticed that the software now crashes during the opening. 

Please remove the Guitar Pro 7 configuration file .ini as follow: 

  • Quit Guitar Pro 7
  • Open the windows file explorer
  • Type the following line : %AppData%\Arobas Music
  • Remove the guitarpro7.ini file
  • Restart Guitar Pro 7

Is there any improvement?

If not, please run Guitar Pro 7 from the terminal :

  • Quit Guitar Pro 7
  • Press Windows+X to open the Power Users menu.
  • Click “Command Prompt” or “Command Prompt (Admin).”.
  • Copy and paste the following command (make sure to include all the characters) :
    "C:\Program Files (x86)\Arobas Music\Guitar Pro 7\GuitarPro7.exe" --console
  • Hit enter to execute.

The terminal will show a few lines.

Please copy and paste all the lines shown in the terminal, contact our support and send us these information along with: 

  • the exact version of your Operating System
  • the current version of Guitar Pro 7
  • the references of all the external devices connected to your computer
  • the steps to reproduce (if any)
  • if your issue involves a specific file, please send us this file in attachement. 

 

 

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