GP6 - Alert "Socket operation time out"


What should you do when you receive the alert message "socket operation time out"

Products affected:

Guitar Pro 6 for Mac OS X and Windows


Attempting to activate your software you receive the following alert message:

"socket operation time out"


This alert means that either, your network, your proxy or your resident protection (firewall/antivirus) prevent you from connecting to our server. The best alternative if you can not temporarily disable it will be to choose the offline activation process outlined in this article.

If necessary feel free to contact our support with the offline key generated from your computer, we'll be able to send you back the second offline key necessary to complete the offline activation process.


Note that if you receive this alert while trying to update your software the same root causes are involved and it might be interesting to troubleshoot your resident protection, proxy or network.